General Questions

1. I installed my fonts but only some of them appear in the Fonts menu. What happened?

2. Using some fonts makes my program crash. How can I avoid this?

3. My E-mail address has changed.

4. I forgot my Linotype Webshop password.

5. I forgot my Linotype Webshop login name.

6. Can I still cancel my order?

7. I am a registered customer, but I get an error message when I try to sign in with my customer name and password? What can I do?

8. I live in Taiwan. Can I still order products from Linotype?

9. What is a font?

10. What is the difference between ordering different cuts of a font and just ordering the regular cut and pressing the ‘Bold’ and ‘Italic’?

11. I found the font I would like to use as my company’s signature font. How do I have it customized and renamed?

12. I installed my fonts, but I cannot find them. I use Adobe Indesign CS. What happened?

13. I use the German version of Adobe Indesign CS. When I click on “Kapitälchen”, even the capital letters become Small Caps. What happened?

14. I received an OpenType font with the file-ending “otf”, another one with the file-ending “ttf”. What is the difference?

15. Is Windows Vista supported by Linotype Fonts?

16. Does Linotype offer Barcode Fonts?

17. How are the fonts delivered when I purchase them online at www.linotype.com?

18. The font I ordered does not display clearly when I look at it on my screen. What can I do?

19. What is the meaning of “OCR?”

20. I heard that the Adobe Type Manager is a discontinued product. What are the alternatives?

21. What is the difference between “print & preview” and “editable & embedded” fonts?

22. What is a Pi-Font and how do I use it?


1. I installed my fonts but only some of them appear in the Fonts menu. What happened?
Windows: Unlike on the Macintosh, font styles are classified in "families" under Windows. A type family can contain a maximum of four members, for example, regular, italic, bold and bold italic. One of these is specified as the default font. Only this default font appears in the Font menus of application programs. The three other variations are linked to the default font and are only activated by selecting the font styles "italic", "bold" and "bold italic", for instance, with the buttons in a MSWord window.

Example: You have installed Frutiger Light, Frutiger LightItalic, Frutiger Bold and Frutiger BoldItalic, however only Frutiger 45 Light appears in the font menu of the application program. Select the following settings in your application program in order to obtain the individual styles.

Desired font style:		Font to be selected:		Font style to be selected:
Frutiger 45 Light		Frutiger 45 Light		normal, regular
Frutiger 46 Light Italic		Frutiger 45 Light		Italic
Frutiger 65 Bold		Frutiger 45 Light		Bold
Frutiger 66 Bold Italic		Frutiger 45 Light		Bold Italic or Bold and Italic

Mac
Mac fonts can be organized by family but unlike under Windows, you can also organize them by their individual names. That is, you can access linked fonts with the style buttons, but you can choose as well a particular font directly from the fonts menue.



2. Using some fonts makes my program crash. How can I avoid this?
Contact the Linotype Support Team if you think there is a technical problem with your fonts.



3. My E-mail address has changed.
To change the email address you gave to Linotype go to the site “Change Personal Information” in the “My Account” area and simply overwrite your old e-mail address. Click the “Submit” button your e-mail will be changed.



4. I forgot my password.
Please contact us if you forgot your password. We are able to provide you with a new password, which you should then change the next time you visit Linotype’s Webshop.



5. I forgot my login name.
Please contact us if you forgot your login name. We are able to provide with a new login name, which you can then change the next time you visit Linotype’s Webshop.



6. Can I still cancel my order?
As long as you did not confirm your order by clicking the “Submit Order” button within the ordering process, you can remove any font from your shopping cart by clicking into the trash symbol of the appropriate line.



7. I am a registered customer, but I get an error message when I try to sign in with my customer name and password? What can I do?
If you are unable to log in with your personal data, please contact us at info@linotype.com. We will check your data and provide you with information on how to get back into the system.



8. I live in Taiwan. Can I still order products from Linotype?
Of course. After the payment the fonts will be delivered directly to you by http download or e-mail. If you have Internet access, it is quick and easy to order fonts from Linotype from anywhere in the world at any time from the Linotype Webshop.



9. What is a font?
Traditionally (hot metal), a complete set of characters for one typeface at one particular type size. Today often wrongly used as a synonym for “typeface”. In fact a typeface like Helvetica Roman becomes a font when it is converted to a file format installable on a computer, then called e. g., Helvetica Roman PC TT. Fonts can have different formats (OpenType, TrueType, PostScript) and be for different platforms (Windows, Mac OS), and the organization of the file varies depending on both. Regarding the content, a font is a collection of graphic characters in digital form which is used for the production of electronic texts. These characters are usually, though not always, letters, numerals, punctuation signs, etc., and together they make up the character set of the font.



10. What is the difference between ordering different weights of a font and just ordering the regular weight and pressing the ‘Bold’ and ‘Italic’?
When you buy just one weight of a font and use the commands for bold, italic and bold italic in your word processor, you may or may not notice a difference on your screen. If you do notice a difference, it is because your word processor electronically altered the appearance of your font to look like a bold, italic or bold italic weight. The appearance of such electronically altered fonts, both on the screen and on a printout, can vary, and some printers will not print them at all. When you buy the bold, italic and bold italic weights of a font, you are buying the versions which have been designed, constructed and mastered to best work with the regular weight, both on screen and on printouts.



11. I found the font I would like to use as my company’s corporate identity. How do I have it customized and renamed?
Just contact us at info@linotype.com and we will discuss with you how we can best customize the font for you, complete with new name.



12. I installed my fonts, but I cannot find them. I use Adobe Indesign CS. What happened?
Adobe Indesign CS has a bug, which causes some OpenType fonts not to appear where they should be concerning the alphabetical order. Please scroll to the very end of the font selection. More often than not, these OpenTypes appear at the very end of the font selection. Version CS 2 has fixed this problem.



13. I use the German version of Adobe Indesign CS. When I click on “Kapitälchen”, even the capital letters become Small Caps. What happened?
In the English version of InDesign, the feature in the OpenType menu is called "all small caps" (all letters are changed to their small cap variant) while the button in the paragraph palette represents the feature “small caps” (only lower case letters are changed to small cap variant). There is a translation error in the German version of Adobe Indesign CS. Both features are translated to the word “Kapitälchen”, which means “small caps”.



14. I received an OpenType font with the file-ending “otf”, another one with the file-ending “ttf”. What is the difference?
The file-ending ““otf” is used when the font has PostScript outlines, while “ttf” (also used for TrueType Fonts) indicates that the font has TrueType outlines. Both formats are true OpenType formates having absolutely no impact on the quality of the font. The Unicode-typical extended character set is included as well as the standard Macintosh and Windows compatibility.



15. Is Windows Vista supported by Linotype Fonts?
Yes, all of our fonts have been tested and are compatible to Windows Vista.
Installing fonts under Vista is not much different from installing them under Windows XP:

1. Click on the Start button
2. Click on Control Panel
3. Click on Fonts (should you be unable to find them, change to classic view)
4. Drag & Drop the font file into the font list

You can now open up any application, select the font, and work with it.



16. Does Linotype offer Barcode Fonts?
We currently do not sell any barcode fonts, but our partner Fontware is offering several barcode fonts at www.fontware.com. Please contact Fontware directly, should you be interested.



17. How are the fonts delivered when I purchase them online at www.linotype.com?
If you buy fonts from Linotype, you can usually download them directly after payment (with the exception of physical goods such as CDs). You have the option to choose the method of compression required by your operation system. The files containing your fonts have to be decompressed with a program such as StuffIt Expander (available at www.stuffit.com). We use these compressed files to reduce the file size and increase the security of the file contents.



18. The font I ordered does not display clearly when I look at it on my screen. What can I do?
In most cases, this problem is related to the monitor resolution, which should be around 1600 dpi, depending in the type of monitor you are using.
If you need a font with outstanding screen display quality (for Web Design, automated PDF documents, etc.), we recommend our OpenType Com Fonts with XSF hinting (eXcellentScreenFont).



19. What is the meaning of “OCR?”
OCR stands for “Optical Character Recognition” and is part of many Document Management Systems. OCR allows you to scan a page with font characters, which will then be displayed as text instead of a bitmap black and white image.



20. I heard that the Adobe Type Manager is a discontinued product. What are the alternatives?
Linotype has created an excellent Font Management Solution called Linotype FontExplorer™ X, which allows you to install, manage, purchase and activate fonts. Please have a look at our Linotype FontExplorerX web pages.



21. What is the difference between “print & preview” and “editable & embedded” fonts?
Fonts can be equipped with various rights. These stipulate how a font may be embedded into a document and what is permitted with the embedded font:
Printing and preview (standard)
Editable
Installable

Linotype equips all its fonts with the level “Printing and preview”. This means that fonts can be embedded and the document is reproduced with the correct font wherever it is opened or printed. It is thus possible to carry out the complete pre-printing process without purchasing further licenses.


Some of our fonts are available with the feature “editable.” The embedded font allows the user to view, edit and print the document although the font might not be installed in the system (if the application supports this feature!). The font is only accessible to the user within this document and as long as the document is opened. It is not accesible in other applications or documents. Fonts with the feature „editable“ can not be purchased in our webshop, but need to be ordered either by e-mail to info@linotype.com, or by calling +49 (0) 6172 484 418.



22. What is a Pi-Font and how do I use it?
Not all fonts have letters and/or numerical character. They can also solely contain symbols, decors and images. Those characters can usually not be accessed via the keyboard, but via the glyph table of your application. Take a look at our selection of various pi fonts.